Frequently Asked Questions

General FAQs

1. Where is my order?

Visit track my order for details.

2. What is the return policy?

Check our returns policy for details.

3. How do I connect with customer support?

Email us at: c.care@kcllp.in or call us on +91-9321477117.

4. How do I initiate a return request?

Check our returns policy here.

5. Where can one buy KITCH’N’STUFF products?

KITCH'N'STUFF products are available widely across the country. Please reach out to us on +91-9321477117 to find the closest dealer, or shop on online portals like Amazon, Flipkart, Meesho, Snapdeal, etc.

6. Is your customer support service available 24x7?

Customer support service is available from Monday to Saturday between 11 AM to 5 PM.

Product Related FAQs

1. Are all KITCH'N'STUFF products BPA free?

Yes.

2. What is covered under warranty?

Read our warranty policy to know the details.

3. How can I claim the warranty for the product?

Register your product for warranty with us on this link.

4. What if the product I receive is defective?

Click here to read our returns and exchange policy.

Order Related FAQs

1. How can I cancel my order?

Refer to our Cancellation Policy for more details.

2. What do I do if the order I receive is incomplete or incorrect?

Please connect with our customer support team within 48 hours of receipt of the order.

3. Can I place a corporate/B2B/Bulk order on the website?

Please email us at sales@kcllp.in.

4. How long does it take for a refund to get processed?

Check our returns policy here.

5. Why have I not received any notification after placing the order?

Occasionally, due to server issues or network delays, your payment might not reach us immediately. For more details, check My Account > Orders or connect with our customer support team.

Shipping Related FAQs

1. How can I track my order?

Check track my order for details.

2. Do you ship globally?

Currently, we ship only PAN India.

3. When can I expect my order to be delivered?

Delivery takes 5-7 business days from the order date.

4. Can I cancel the order after it is shipped?

Please refer to our cancellations policy for details.